App Support
Help with signing in, your 6-digit code, payments and your account.
Need help using the URBC Mobile App? Most questions are answered below. If yours is not, reach us via the Contact page or speak to us after service.
Signing In
I am asked for a 6-digit sign-in code
Your phone is registered to your account. Enter the 6-digit code you set up for this device. If you have forgotten it, tap "Sign in with a code" and we will email you a fresh code instead.
I changed or lost my phone
On a new phone, tap "Sign in with a code" on the Sign In screen and we will email a 6-digit code to the email address on your account. Your data is not affected.
My account is not yet active
New accounts must be activated with a 6-digit code sent to your email address. Check your inbox and spam folder. Request a new one if it has expired.
I cannot remember my email address
Contact the church office with your full name and phone number and we will help you recover the account.
Payments and Plans
A payment did not go through
Sometimes a bank or card provider delays or declines a payment. If your giving or membership does not appear, wait a few minutes and check your history again. If it is still not there, contact us — do not send money again in the meantime.
I paid but my plan has not changed
Close and reopen the app to refresh. Your membership status updates as soon as the payment provider confirms the payment.
Which payment methods are accepted?
Payments are handled securely by Paystack and Flutterwave, so options depend on your country and your bank or card provider.
Notifications
I am not receiving notifications
Notifications must be enabled in two places. In your device settings, allow notifications for URBC. Then in the app, turn on notifications under Settings. The app works normally either way — notifications are never required.
Your Account
How do I delete my account?
Go to Profile → Account → Delete Account. This permanently removes your account and its data.
How do I update my details?
Open Profile and edit your name, phone number and photo directly. To change the email address, contact the church office, as it is also your sign-in identity.
Still Stuck?
Please include your full name, the device you are using, and what you were trying to do. We will get back to you as soon as we can. You can also speak to any of our team members after Sunday service.